Privacy Policy

Privacy Policy

Effective Date: January 17, 2025

Velour & Fern (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase. By using our website, you consent to the data practices described in this policy.

1. Information We Collect

We collect various types of information when you visit our website or make a purchase:

  • Personal Information: This includes your name, email address, mailing address, phone number, payment information, and any other details you provide when creating an account or placing an order.
  • Non-Personal Information: We automatically collect information about your device, browser, IP address, and browsing behavior, such as pages viewed and links clicked. This data is gathered through cookies and other tracking technologies.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To Process Transactions: We use your payment details to process orders and fulfill your requests.
  • To Communicate with You: We may send you order confirmations, shipping updates, promotional emails, and customer service-related messages.
  • To Improve Our Services: We use browsing data to enhance your shopping experience, improve our website, and ensure functionality.
  • For Marketing: We may send you marketing communications, including promotional offers and product recommendations. You may opt-out of these emails at any time.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your data with trusted partners, such as:

  • Service Providers: Third parties who assist us in processing payments, shipping orders, or providing customer service.
  • Legal Compliance: We may disclose your information to comply with applicable laws, legal processes, or governmental requests.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, please be aware that no method of data transmission over the Internet or electronic storage is completely secure.

5. Your Rights and Choices

  • Access and Update: You have the right to access and update your personal information at any time by logging into your account.
  • Opting Out of Marketing: You can opt-out of receiving marketing emails by following the unsubscribe link in any promotional email.
  • Data Deletion: You may request the deletion of your personal data by contacting us at sales@velourandfern.com . Please note that we may retain certain information as required by law.

6. Cookies

Our website uses cookies to enhance your experience by remembering your preferences and actions. You can control the use of cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

7. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from minors. If you believe we have collected information from a child under 13, please contact us, and we will take steps to remove such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically.